T & Cs

Email Dom Pickett 07954198947
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Booking Conditions

IMPORTANT TO NOTE

Please read these booking conditions carefully, they form an important part of the contract for your holiday.

1.Insurance.
Please Note: Adequate and valid travel insurance is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. We recommend that you take out insurance as soon as your booking is confirmed.

Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.

2.Prices and Surcharges
All prices we advertise are accurate at the date published but we reserve the right to change any of those prices on occaision. Changes in transportation costs, including without limitation the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or visa fees, hotel taxes and exchange rates mean that the price of your travel arrangements may change after you have booked. Especially due to fluctuations in the pound due to Brexit, the rate of exchange will be fixed at the time of booking. This could mean that there could be an increase in the cost of the trip at the time of final payment. Due to the nature of the treks being located in various countries around the world, from time to time governments and national parks will impose an increase in taxes and permit costs. If this is the case then this will have to be passed

on to the customer at final payment. Dates and itineraries shown for tours are indicative only and subject to change.

which are minor. Flight timings and carriers shown in the itinerary are for guidance only and are subject to change.

3.Cancelation conditions
 


We may also have to cancel your holiday arrangements. Operation of all tours is dependent on a minimum number of persons booking the tour. If that number is not achieved, we reserve the right to cancel the tour. In the unlikely event that this occurs we would attempt to accommodate you on another expedition that we offer, of your choosing.

Should you need to cancel your trip, notice of cancellation will needed in writing and will be effective upon receipt of this. As we start to incur costs from the time the contract is confirmed ie. national park fee, permits, hotels transportation etc, we will retain your deposit and in addition will apply other cancellation charges as shown below. These charges are based on how many days before your booked departure we received your cancellation notice. These charges are a percentage of the total cost of your trip, eg. if your trip costs £2000 the cancelation fee is a percentage of the full £2000 and not just the amount which you have paid up to the point of cancelation.

Further reasons for your trip being cancelled include force majeure (as defined below) or failure on your part to pay the deposit and/or final balance, or any other reason beyond our control eg.where a service or supplier in- country ceases to operate. In the event of the above scenarios we will endeavour to recoup all available funds however, due to the nature of the location and suppliers (national parks, transportation etc.) some or all of the funds may not be available for refund .

Period before scheduled departure date when notice of cancellation is received

Cancellation charge per person as percentage of total booking price

Deposit

non-refundable

Up to 25 weeks before departure date (inclusive)

50% of the total trip cost

Between 25 weeks and 12 weeks before departure date (inclusive)

75% of the total trip cost

12 weeks or less before departure date (or failure to join the expedition) (inclusive)

100% of the total trip cost

In the event that we have to cancel However we will not cancel your tour less than 4 weeks before the scheduled departure date except for reasons of force majeure (as defined below) or failure on your part to pay the deposit and/or final balance, or any other reason beyond our control.

4.If we Change or Cancel your Booking
 We reserve the right to cancel your booking or change any of the facilities, services or prices. We plan the arrangements for your tour many months in advance and may occasionally have to make changes, most of

Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions,

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unforeseen terminal or critical illness of a supplier, and any other similar events.

Dom Picket Expeditions cannot be held liable for delays in transportation which then have a knock-on effect for other booked aspects of the trip eg. a delay in the international/internal flight out of our control or bus or train break down or time change out of our control, which then has the knock- on effect of us missing our scheduled reserved hotel, national park mountain huts, permits etc. In this event we will do everything possible to accommodate and reschedule so that the trip can continue but it must be held in mind that many of these reservations are made up to a year in advance. Other arrangements will be made where possible however, this could mean cancelation of the trip where funds are non- refundable.

are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased overseas your claim should be directed to the activity provider and not to us.

If you are joining the trip locally (i.e. not starting with the group from the UK) our responsibility does not commence until the appointed time, we shall not be responsible for any additional expenses incurred by you to meet up with the group.

destination then the trip will be cancelled as per the conditions regarding force majeure.

We may operate trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect. Your booking is accepted on the understanding that you realise the hazards involved in this kind of holiday, including injury, disease, loss or damage to property, inconvenience and discomfort. The whole philosophy of this type of travel is one that allows alternatives and a substantial degree of on-trip flexibility. The outline itineraries given for each expedition must therefore be taken as an indication of what each group should accomplish, and not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions, flight cancellations, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances.

5.Our Liability, Conditions of Carriage & Limitations

Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your trip may involve. Sometimes these standards will be lower than those which would be expected in the UK. The suppliers of the services and facilities included in your holiday should comply with local standards where they are provided.

We shall have no liability where the cause of the failure to provide, or failure in, your holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you, or attributable to someone unconnected with your holiday and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment.

We operate all our trips in accordance with the recommendations from the UK Foreign & Commonwealth Office (FCO). If you are booking from outside the UK you should recognise that the FCO advice may not always be aligned with the advice from your own consulate or government travel authority. Should the FCO advise against “all travel” or “all necessary” travel to you

If you purchase any optional activities that

Details of Insurance
Adequate and valid travel insurance is mandatory for all clients while on one of our tours. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives on whom your trip may depend. You are required to carry proof of insurance with you and produce it if reasonably requested by Company employees or suppliers; failure to do so may result in your being prevented from participating in certain activities without the right to any refund. 


6.Visa, Health, Passport, Travel Documentation
Whilst we are able to provide basic advice to clients regarding passports and visa requirements, you should check with the appropriate embassy, consulate or the British Foreign and Commonwealth Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to ensure that you have the correct passport and visas to gain access to any country/region included in the travel arrangements which you purchase from us including, but not limited to, checking that your passport has the required period of validity left on it. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry to clients who have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. You are entirely responsible for ensuring that you have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. Clients travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications.

when you register for ESTA you must have a valid passport at the time of registration and for any travel to the USA your passport must be an e-Passport that contains the microchip and the e-passport symbol. If you have applied for a post dated passport (for example to reflect a change in name) this passport will not be valid until the effective date noted in the passport. Children and minors wanting to travel with a Visa Waiver Form must hold their own machine readable passport or e-passport. Please note that the nationals of some countries can only travel to the U.S. if they have a valid visa as they are not eligible for the Visa Waiver Programme. There is a $14 fee per person charge which is payable by credit or debit card when applying. As announced by the U.S. Customs and Border Protection, this fee will recover the costs incurred by the U.S. Customs and Border Protection of providing and administering the ESTA system and is in addition to the mandatory $10 travel promotion fee established by the Travel Promotion Act of 2009. This is subject to change.

medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner. You must advise us and you may need to be cleared for travel from your GP (who may charge you for such and, for the avoidance of doubt, we are not liable for any such charges or related costs).

When assessing whether holidays will operate we use information from our local offices in conjunction with advice from the Foreign Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies.

When travelling to or via the U.S. you must have the correct passport to travel on the Visa Waiver Programme or have obtained the correct visa, valid for your stay. Each person wishing to visit the U.S. must have either: i) an e-passport (if your passport is issued after 26 October 2006), or a machine readable passport (containing a digital photograph) if your passport is issued after the 26 October 2005 and a Visa Waiver Form or ii) a valid passport and a valid visa which must be obtained before travel from the U.S. authorities. The U.S. authorities require passengers travelling to the U.S. under the Visa Waiver Programme to register on the Electronic System for Travel Authorisation (ESTA). If you have not applied for and received travel authorisation via ESTA prior to travel you may be denied boarding, experience delayed processing, or be denied admission at the U.S. port of entry. However, neither possession of a visa nor meeting the basic requirements for travelling visa-free on the Visa Waiver Programme guarantees admission to the U.S. As with most countries, the final decision is made by immigration officials at the port of entry. You can apply online by completing the application form at https:// esta.cbp.dhs.gov/esta and paying a fee. If you are refused boarding or denied admission at the U.S. port of entry, you will still be subject to our cancellation charges in accordance with the terms of our contract with you. For additional specifics about the Visa Waiver Programme please consult the Visa Waiver Programme information on the U.S. Embassy London website https:// uk.usembassy.gov. We recommend that you carry your ESTA approval with you when you travel and recommend you register at least 72 hours before departure. Please Note:

Please note that for some trips we need to request special permits, and as such we will require your passport details prior to accepting your booking. Furthermore, if you renew your passport after you have booked, you may be required to take your old passport with you to maintain the validity of the permit.

7.Local Laws & Customs & Travel Aware
 Laws and customs of the country/ies you visit can be very different to those in the UK. Be aware of your actions to ensure that they do not offend, especially if you intend to visit religious areas. There may be serious penalties for doing something that might not be illegal in the UK. You are strongly advised to check with the appropriate embassy, consulate or British and Commonwealth Office or https:// www.gov.uk/foreign-travel-advice for further information regarding local laws and customs of the country/ies you plan to visit. It is your responsibility to familiarise yourself with, and respect local laws and customs. If you fail to do so, we will have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. You are also recommended to read the Foreign Office’s “Travel Aware” guidance to familiarise yourself with Government advice for overseas travel. This advice can be found at https:// travelaware.campaign.gov.uk/

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We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations for your destination and any costs. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing

8.Privacy Policy

OUR DATA PROTECTION COMMITMENT

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We understand the concerns about how data may be stored, sent and used by companies. We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.

This privacy policy explains how we collect and use your personal information. In it we explain the types of information we collect, how we collect it, what we use it for and who we may share your personal information with. We also let you know what rights you have over your information.

WHAT INFORMATION MIGHT WE COLLECT ABOUT YOU?

We do our best to keep the information we collect about you to the minimum necessary.The information we collect depends upon how you are interacting with us. For example, if you’re booking a holiday or tour with us we are likely to ask for more information than if you’re only requesting an itinerary or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised in the box below.

  • Details about you: Your first and last name, marital status, title,

    gender, e-mail address, telephone number, date of birth, your reasons for travel, meal and other travel preferences or dietary requirements.

  • Identification documents: Your passport number, the country in which your passport was issued and the expiry date.

  • Details about your booking with us: Details such as where you are flying from and to, your booking information (including anyone else on the booking), any onward travel details if relevant, details of experiences or excursions booked through us, meal preferences or requirements, details of any special assistances

required and any other relevant

information.
• Special types of data: We need to

collect information from you that is deemed sensitive. For example, we collect:

• Data about your health. Knowing your dietary requirements and

any medical conditions you have will ensure your safety on the trip and that the trip is suitable for you.

• Information about your religion (for example if you

specify a meal preference that indicates a particular religion, such as a kosher or halal meal).

We try to limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.

HOW DO WE COLLECT YOUR INFORMATION AND WHY?

Depending upon your interactions with us, we might collect information in the following ways:

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